FAQs

We have 4 main room types – Hotel/Motel Rooms, Studio, 1-Bedroom and 2-Bedroom Apartments. All of our room types have private balconies, air-conditioning and fans.

Our hotel rooms are all riverfront and have a bed/lounge area and a separate bathroom – there is a microwave, but no cooking facilities, or utensils or dining ware, however glassware is provided.

Our studio units are open plan with a kitchenette and a lounge/dining/bedroom area only as well as a separate bathroom – they have a kitchenette, dining and glassware and a washing machine & dryer. All Studios face the gardens and tennis court – they are not riverfront.

In our 1 bedroom units there is a separate bedroom and bathroom. There is a kitchen, and lounge/dining area, cooking utensils and dining ware and a washing machine & dryer. All of these units are riverfront.

Our 2 bedroom apartments have 2 separate bedrooms, with 1 bathroom, kitchen, lounge and dining area, cooking utensils and dining ware and a washing machine & dryer. All of these units are riverfront.

All beds are made and have sheets and blankets and pillows. Bath towels and toilet rolls are provided. Basic toiletries (Soap, Shampoo) and a starter-pack of tea, coffee, sugar and milk is provided upon arrival, but not replenished during your stay.

Toilet rolls will be replenished upon request. Beach towels may be hired for $3.00 during your stay.

We do not provide complimentary bottled water, but it is safe to drink tap water.

Rooms are NOT serviced daily, as our Room Tariffs reflect guests feedback and preference that they would prefer to pay a lesser amount for a non-serviced (no daily maid service) option.

Most of our rooms have a queen size bed, but we do have some twin-bed (2 separate single beds) arrangements. Twin bed arrangements (2 x single beds) are subject to availability and must be reserved at the time of making the booking.

Twin bed arrangements are subject to availability and must be reserved at the time of making the booking.

If you want separate beds and there are no rooms with twin-bed available, we will provide a rollaway bed but this must be advised at the time of booking and an additional one-off charge as below applies:

• Rollaway Bed – $35.00 per stay
• Child Cot – $30.00 per stay

All linen for the rollaway bed or cot, including towel are included in the extra charge. Please Note: Our Hotel/Motel Deluxe Rooms will not accommodate a Rollaway Bed.

All reservations must specify clearly the correct number of occupants (persons) who will be staying in the room.

Extra Bed (Rollaway). The rates for hotel-motel, studio and 1-bedroom apartments are based on 1 – 2 person occupancy only (and up to 4 persons in the 2-bedroom and Interconnecting apartments). There is an additional daily charge (and provision of a rollaway bed) of $30 per adult and $20 per child where the number of guests staying in the room/apartment exceeds the base number. The extra charge includes all linen and towels. Please Note: Deluxe Hotel Rooms cannot accommodate a rollaway bed. 

Rollaway beds and child cots are allocated at time of booking, and are subject to availability. We cannot guarantee extra bedding will be available at time of arrival if not pre-booked, or actual guest numbers advised.

There is no additional charge for children under the age of 5 who share the existing bedding.

The rates for hotel-motel, studio and 1-bedroom apartments are based on maximum 2-person occupancy only (and up to 4 persons in the 2-bedroom and Interconnecting apartments). The additional daily charge (and provision of a rollaway bed) where the number of guests staying in the room/apartment exceeds the base number is:

Extra Person (per night):

• Adult $35.00
• Child $20.00

(Includes rollaway bed)

There is no additional charge for children under 5 sharing existing bedding.

• Baby Cot – $30 per stay – no ongoing charges except for any linen change.

There is a maximum of 1 Rollaway and 1 Crib/Cot per Room.

All additional charges for “Bedding and Housekeeping Services” are payable direct to the property at Check-in or when requested.

All reservations must specify clearly the correct number of occupants (persons) who will be staying in the room. Sofa beds and extra bedding and child cots must be requested at time of booking, and are subject to availability. We cannot guarantee extra bedding will be available at time of arrival if not pre-booked.

We do not provide breakfast, and there is no on-site restaurant or café.

No. Our property is completely smoke-free. This includes all apartments, balconies, and common areas, as well as the use of cigarettes, e-cigarettes, and vapes. There are no designated smoking areas on the premises. Guests who wish to smoke or vape must leave the property entirely before doing so. 

Breaches of this policy may result in additional cleaning or damage charges.

Most of our rooms have baths but if you want a room with a bath, please ensure that you request it when you book. Please note that a request cannot be guaranteed.

A “starter-pack” of tea, coffee, sugar and milk is provided. You need to purchase additional supplies at the supermarket or from reception.

We do not supply complimentary bottled water as the tap water is of excellent health standard. We do provide additional toilet rolls at no cost.

Parking – One car parking space is available for each booked room. Please ensure you park in your allocated/designated parking space.

On-site Visitor parking (adjacent the tennis court) is monitored and breaches of the on-site parking Policy will result in financial penalty/fee being charged as approved by the Building Committee.

The Hotel/Motel Rooms do not have a laundry but there are 2 coin-operated laundromats on site with washing machines and dryers which are open 0700 – 2130 hrs daily. Washing powder may be purchased from reception.

The Hotel/Motel Rooms have no cooking facilities (or toaster) or plates/cutlery, but have an electric jug for making tea/coffee and a bar fridge.

Snacks and Ice-Creams and Sundry Items may be purchased at reception during the normal trading hours.

All of our bookings, whether for same-day or future bookings or made by guests currently staying in-house, are non-refundable.

We recommend you only make your reservation when you are certain of your arrival date, and the Room type, and that you consider purchasing a “travel Insurance” policy to cover for unforeseen events.

No. A Booking is not confirmed unless the total amount required to be paid has been received by us. We will send you a confirmation email once we have received payment.

If you click here, you will be redirected to our terms and conditions.

You may request additional services or a specific room, but all requests are subject to availability and no request is guaranteed. Some requests may incur an additional charge. We urge you to phone or email before making a reservation to confirm if your request will incur an additional charge, or is available. We will endeavour to meet all special requests for persons with disabilities or infirmed, but it is best to make these bookings by phone where such requests can be guaranteed at time of booking.

We urge you to phone or email before making a reservation to confirm if your request will incur an additional charge, or is available.

We will endeavour to meet all special requests for persons with disabilities or infirmed, but it is best to make these bookings by phone where such requests can be guaranteed at time of booking.

Check-in is 2.00pm: An early check-in may be requested on arrival but if granted, a small fee will apply

Check-out is 10.00am: Late check-out requests are subject to availability and must be reserved the day before. All Late check-outs (after 10.00am) will incur a fee of $10.00 per hour (or part thereof).

All guests staying in guest rooms must be registered with reception. Extra guests will be charged $30 per night (children are $20 per night).

Reception should be advised prior to arrival if extra guests will be staying as extra bedding or towels cannot be provided outside of reception hours.

The reservation must specify clearly the correct number of occupants (persons) who will be staying in the room. Sofa beds and extra bedding and child cots must be requested at time of booking, and are subject to availability. We cannot guarantee extra bedding will be available at time of arrival if not pre-booked.

The complex is a mixed-use building which includes residents and permanent tenants, and has a strict “No Party” and “No Anti-Social Behaviour” policies which are strictly enforced for the benefit and peaceful enjoyment of all occupants. As such, we will refuse certain bookings for the purpose of group events or parties.

Parties and excessive noise are not tolerated within the property or any room. We reserve the right to evict guests without notice and without any refund of any money paid.

Only Guests registered with reception are permitted in Rooms after 10pm.

All guests must pay a $250 security deposit for each room occupied at time of check-in (or prior to arrival if requested). The security deposit can be paid in cash or by credit card pre-authorisation. EFTPOS cannot be used.

We reserve the right to refuse guest registration without refund of any accommodation paid, if the security deposit cannot be paid as required.

The security deposit will be used to cover loss or damage or security breaches or for extra room cleaning. Credit card pre-authorisations may take up to 10 business days until the hold is released by your bank, and you will be reminded of this fact at check-in if you pay your security deposit by credit card.

We require all rooms to be left in a tidy state at checkout and additional cleaning chargers will be applied if rooms are left in a messy and untidy state.

Any damage or loss greater than the security deposit will be reported to police and recovery action will be commenced.

Over 99% of guests receive their security deposits back in full.

Cash deposits will be refunded in cash at checkout, less any payments or deductions for outstanding services or charges.

Pre-authorisations are a “hold” against available funds.

Release of Pre-Authorisation Deposits: Depending on your Bank or Credit Card Issuer, the adjustment of your available funds to account for the release of the pre-authorisation will normally occur within 5 days after you have checked-out, and you should direct all enquiries to your bank/credit card issuer if the pre-authorisation has not been released to your available funds after a 5-day wait.

If we need to charge any billing against your pre-authorisation you will be informed of the charge.

There is a $15.00 fee for any arrival later than 8.00pm. This fee will be deducted from your security deposit, please ensure we have your mobile phone contact details to advise the access code. If the reception is not open you can get emergency assistance by phoning 07 5531 5600.

Check-in time is at 2pm. As rooms need to be cleaned after guest departure, rooms cannot be guaranteed until this time. If you arrive before 2pm, you may complete Guest Registration and we will text you when your room is ready. Some days we can arrange an early check-in by rearranging the cleaning schedule or allocation of another room, but an administration fee will apply. If you arrive early, you are welcome to store your luggage and use the carpark and hotel facilities at no additional charge.

Check-out time is 10.00am. All Late Check-out requests must be pre-arranged and approved with reception, as they are based on availability. There is a fee of $10.00 per hour (or part thereof) after 10am to a maximum of 12 midday.

If you are arriving outside of reception hours you must pre-pay the security deposit via a valid credit card, and arrange for an after hours check-in.

On your day of arrival, we will provide/text you with a code for our key safe at the front entry door which will dispense your key.

There is a $15.00 fee for any arrival later than 8.00pm. This fee will be deducted from your security deposit please ensure we have your mobile phone contact details to advise the access code. If the reception is not open you can get emergency assistance by phoning 07 5538 1022.

Guests must be over 18 years of age to register at check-in and sign the Guest Registration Form. Special arrangements may be made, but they must be approved by us 48 hours before guest arrival, otherwise we may refuse registration without any refund.

All guests who are staying in the room must be listed on the Guest Registration Form.

Once you have checked-in and registered, any request to change rooms will be subject to availability and price-adjustment and a room change may incur a cleaning fee.

We have an on-site car park. There is no charge for parking but all vehicles must display a valid label which is provided at check-in for the duration of your stay, otherwise tow-away may occur.

Only one car per room is allowed to park.

Visitors Car Parking is permitted in the car parks directly adjacent the tennis court.

These Visitor car parks are monitored and strict time limits apply with financial penalties for any non-compliance.

The basement car park clearance is 1.9 metres, while our ground floor car parks have no height restriction.

All vehicles parked on the property are parked at owner’s risk and discretion and no liability attaches to the manager or building owners for any loss or damage.

You may leave your car in our car park until 1200hrs, but the vehicle must display a valid car park label.

Our reception personnel will gladly make theme-park, tours, shuttle bus and other entertainment bookings for you during reception hours, with no additional commission or service fees. Airport Transfers should be booked at least 24 hours in advance to guarantee a seat.

Our reception personnel will assist you to plan your activities to ensure you make the most of your Gold Coast stay.

A Fitness Centre and Sauna Room is open daily from 7.00am to 9.30pm.

The reception sells a small range of Cup-meals, chips, snacks and drinks, milk, tea/coffee as well as some personal amenity items.

There is also a range of popular icecreams. The convenience items are available during Reception Hours

There are 2 Electric BBQ’s for Guest Use located on the east-side riverfront, as well as Tables and Chairs. The BBQ use is free. No glasses and no smoking is allowed in BBQ areas.

The BBQ area opens at 0730hrs and closes at 2130hrs. Only Hotel Guests (and residents) are permitted to use the BBQ Areas.

There are two card-operated washing machines and dryers located on the ground and 1st floor.

Washing Powder may be purchased at Reception

There is a shuttle bus service from the airport to the hotel (and vice versa). We advise all Guests to purchase shuttle-bus tickets direct from the shuttle-bus service at the airport, as the various companies do not allow a change of booking if your flight is delayed or cancelled. You can book and pay for your direct shuttle service at the airport. We can book your return shuttle to the airport but advise that you book at least 24 hours in advance to guarantee a seat. Taxis are also readily available at the airport.

Bus Shuttle: There is a direct shuttle service from the Brisbane airport (Domestic or International) to the hotel. We advise all guests to purchase shuttle-bus tickets direct from the shuttle service at the airport as you are unable to change your booking if your flight is delayed or cancelled. You can book and pay at the shuttle service at the airport, or if travelling from Paradise Island Resort you can purchase/arrange through reception.

Train & Tram Combo: There is also public transport available via the Airtrain Service from both Domestic and International Airports . This train service operates direct to Helensvale Train Station (Gold Coast) with no change of train required, and you can catch the Tram from Helensvale to many stops through to Broadbeach. You will need to get the 740 bus to Surfers Paradise from Nerang Station. Prices and train timetables are available at www.translink.com.au. You do not need to book your train or bus ticket in advance.

Train & Bus Combo: Catch the train service direct to Nerang Train Station (Gold Coast) with no change of train required, and then catch the 740 bus to Surfers Paradise from Nerang Station. Prices and train timetables are available at www.translink.com.au. You do not need to book your train or bus ticket in advance.
The fastest way to travel to/from Brisbane Airport is via private/hire car including Uber.

Taxis are readily available within all Gold Coast areas. Reception will phone and order a taxi for you at any time during reception hours.

Phone 131 008 to order a taxi

Uber and other limosine hire cars are very popular options for travelling.

The major Car Rental Operators have rental offices and on-site vehicles at various locations in Surfers paradise and other Gold Coast suburbs. The cars can be collected and dropped-off at these locations. There are several electric motor-bike hire offices located within 5 minute walk of the hotel. Our reception personnel will provide location details.

Easy-Hire Electric bicycles are availabe within easy walking distance of all major Gold Coast locations and may be dropped-off wherever you choose.

There are also several Bicycle-Hire operators with different bike variations located within a few minutes walk of the hotel. Our reception personnel will provide location details.

Movie World, Wet n Wild
Traveling to Movie World and Wet’ n Wild can be done by bus. The bus departs from the Vibe Hotel, which is just at walking distance from our resort. The bus number is TX2. Make sure you go before 11.30, because the busses stop departing for these Theme Parks after that time. Approximate travel time is 30 minutes.

A Go-Explore Card can be bought at the reception. With this card you can travel unlimited during the whole day. The Go- Explore Card is $10 for adults and $5 for children. For more information visit www.translink.com.au.

Dreamworld
Traveling to Dreamworld can be done by bus. The bus departs from the Vibe Hotel, which is just at walking distance from our resort. The bus number is TX3. Make sure you go before 11.30, because the busses stop departing after that time. Approximate travel time is 45 minutes.

A Go-Explore Card can be bought at the reception. With this card you can travel unlimited during the whole day. The Go- Explore Card is $10 for adults and $5 for children. For more information visit www.translink.com.au.

Seaworld
The best way to go to SeaWorld is by bus. The bus departs from the Vibe Hotel, which is just at walking distance from our resort. The bus number is 705. The approximate travel time is 15 minutes. A Go-Explore Card can be bought at the reception. With this card you can travel unlimited during the whole day. The Go- Explore Card is $10 for adults and $5 for children. For more information visit www.translink.com.au.

A Go-Explore Card can be bought at the reception. With this card you can travel unlimited during the whole day. The Go- Explore Card is $10 for adults and $5 for children. For more information visit www.translink.com.au.

The best way to go to Pacific Fair, Broadbeach & Gold Coast Convention Centre is by tram. The tram departs from Cavil Avenue, which is only a 5 minute walk from the resort. To go to Broadbeach & Gold Coast Convention Centre, you have to leave the tram at the Broadbeach North Station. For Pacific Fair, you have to leave the tram at Broadbeach South. Approximate travel time is 15 minutes. You can use your Credit card to Tap-on and Off The tram frequency is every 8 minutes.

To go to Australia Fair, catch the tram which departs from Cypress Avenue. which is only a 5 minute walk from the resort. get-off at the Southport Tram Stop and from here you can walk to Australia Fair. Approximate travel time is 20 minutes. Use your Credit Card to Tap-On and Off each journey

There are several possibilities to travel to Harbour Town, and Harbour Town offers a free Shopping Shuttle from Broadbeach and Surfers Paradise to the Harbour Town Tourism Lounge with daily services.

Bookings essential. To book your spot on the Free Shuttle CLICK HERE.

If you wish to go by public transport, take the tram from Cypress Avenue to Southport and at Southport bus station you have to take bus 704. Another way is to take the tram from Cypress Avenue to Griffith University and take bus 719 from there. Approximate travel time is 25 minutes.

To go to Dracula’s or the Star Casino (same stop as Pacific Fair), take the tram from Cavil Avenue to Broadbeach South. Approximate travel time is 15 minutes. You can use your Credit Card to pay by Tapping-On and Off.

Traveling to Outback Spectacular can be best done by booking a taxi, private transfer (e.g. Uber) or booking a Con-x-ion Bus Shuttle transfer. Our reception personnel will assist you to book the taxi or Con-x-ion Shuttle for you.

Shuttle Bus: If you want to travel by Shuttle Bus, you should book your ticket at least 24 hours in advance to ensure a seat is available. We will make any Shuttle reservations for you. You need to advise us of the Airline, the Flight Number and the day and time of Departure. The travel time is a minimum of 60 minutes and they will advise the Hotel pick-up time.

Public Transport: Another option is to go with public transport. When travelling to Gold Coast Airport, take the tram from Cavill Avenue Stop to Broadbeach South (end of tram line) and take bus 777 to the airport. A Go-Explore Card needs to be purchased from a Newsagent or major Convenience Store for the Bus Travel, but you can use your Credit Card for the Tram. The travel time is usually a minimum of 90 minutes

Shuttle: If you want to travel by Shuttle, you should book your ticket at least 24 hours in advance to ensure a seat is available. We will make any Shuttle reservations for you. You need to advise us of the Airline, the Flight Number and the day and time of Departure. The travel time is approximately 1.5 – 2.0 hours and they will advise the Hotel pick-up time.

Public Transport: Another option is to go with public transport. When traveling to Brisbane Airport, take the Tram to Heleensvale Station and take the train from there direct to Brisbane Airport (either Domestic or International Terminals). Travel time is approximately 2 hours.

Please ask our reception personnel to assist you in getting to where you want to go.
To plan your trips around the Gold Coast and neaby attractions using Public Transport, the Translink Website is of great assistance. This helpful website will tell you which tram/bus to catch and the approximate travelling time.

Its Website is: www.translink.com.au

We will gladly book your ticket for any attraction, tour, adventure, transfer or entertainment – and we will help you plan your stay so you can get the most from your Gold Coast stay. We can book your Shuttle Service from our hotel on your departure. Please allow 24 hours’ notice for airport transfer.

Surfers Paradise Beach is one of the major Gold Coast draw cards, and its golden sands are only a short walk from Paradise Island Resort.

The beach is a surf beach and caution must be exercised when swimming. There is a lifeguard on duty at Surfers Paradise beach every day from 0730hrs.

You need to swim within the Red and Yellow flagged area when the Lifeguard is on duty. You can leave the golden sands of the beach and be in the hub of the action within seconds.